0

Refund Policy

We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at current price on iphonecasecustom.com.

So,If your order isn't quite right or our products have any quality problems, we'll happily take it back within 30 days of purchase.

Returns are simple. Just send us back your item (you're responsible for return shipping charges). We'll give you a refund for the amount you paid for the returning item. Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders.

FINE DETAILS

  •          Items must be sent back within 30 days from the purchase date, though during the holiday season (November 1 - January 1) we'll give you up to 50 days from the purchase date to make gift-giving easier.
  •          Items should be unworn and include all original tags.
  •          All packaging including the original box should be included.
  •          oi-u.com does not currently offer prepaid return-shipping labels for International orders.
  •          Items should always be mailed back to oi-u.com, not the manufacturer.
  •          Refunds are applied to the original payment method within 5 business days of receipt to our warehouse
  •          Credits can take additional time to post to your account, depending on your credit card.

SENDING IT BACK TO US

  1.     Repackage items exactly how you received them — boxes, tags, and all.
  2.     Write your iphonecasecustom.com order confirmation number on the outside of the package
  3.     Clearly address your package to our returns facility
  4.     Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

DONE - WE'LL TAKE IT FROM HERE!

  •          We'll email you a confirmation when your item is received at our returns facility
  •          We'll give you a refund.